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Delivery & Returns

Returns

Full Price Items - You may return full price items within 7 days of receipt for a refund. After 7 days we offer an exchange only.

Payment plans - Non refundable or exchangeable as stated in payment plan conditions.

*Additional postage will be charged if you require an exchange

*Goods returned after 14 days will be charged a restocking fee of 10%

Goods must be unworn, and in a saleable condition with all labels and tags attached. Any items returned to us marked, stained, worn or smelling of smoke will not be refunded.

Refunds are processed within 14 working days of receipt of your parcel. Please don’t contact us before this date.

Returns postage is the customers responsibility. Please take care when parcelling your garments and please make sure you obtain postage proof (recorded delivery recommended). We cant be held responsible for returned goods that are damaged or fail to reach us.

Original postage fees are non refundable on unsatisfactory or unsuitable items.

Making a Return

Please let us know that you are making a return by emailing us at returns@dottielottie.co.uk confirming your details and the reason for your return.

You will be issued with a returns number and your returns will be logged.

Any returns made without a return number will not be accepted.

Please enclose your packing slip in your parcel with your returns number clearly marked down.

Delivery

Delivery to the United Kingdom is by DPD, Signed For & Recorded

International delivery is by Royal Mail Signed For & Tracked

Give us a call
We’re not just on email, we’re on the other end of a phone too. Give us a call during our opening hours and we’ll do our very best to assist you quickly and accurately.

Opening Hours

Not only do we operate online, we have a quaint, beautiful shop in Scarborough.

Our opening hours are:

Monday: 9:30AM - 5PM
Tuesday: 9:30AM - 5PM
Wednesday: 9:30AM - 5PM
Thursday: 9:30AM - 5PM
Friday: 9:30AM - 5PM
Saturday: 9:30AM - 5PM
Sunday: 11:00AM - 4PM

Visit our Shop
Click here for information on where we are, and how to get to our beautiful shop.

Contact Us

Email us:
sales@dottielottie.co.uk

Call us:
01723 500 077

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